How can we help?

Do I need an account?

No. leve works without an account, and your records stay on this iPhone. An account lets you keep a copy in the cloud and get everything back on another device.

There are three ways to have one, all in Profile › Settings › Account and backup (Settings is the gear at the top of the Profile tab):

• Save to cloud: no email and no password. The account holds only an ID number.
• Email: you get a 6-digit code, sent from alvorlabs@icloud.com. If it takes a while, check your spam folder.
• Continue with Apple or Continue with Google: your name and email come from Apple or Google.

Creating or signing in to an account turns on the backup of your records, and the screen tells you so first.

One-tap backup

Backup keeps a copy of your records in the cloud, so you can get everything back if you change or lose your iPhone. It is optional and only turns on with your permission.

1. At the end of setup, tap Save to cloud. If you tapped Not now, open Profile › Settings › Account and backup and tap Save to cloud.
2. No email or password needed. By tapping, you authorize the backup of your health data and your photos, which are encrypted on your iPhone before upload.
3. To make sure it comes back on a new iPhone, tap Protect with Apple, also in Account and backup. Without it, the account created with Save to cloud depends on this iPhone.

If photo protection can't be turned on right away, your records are still backed up, and your photos wait for the Protect photos with end-to-end encryption button in Account and backup.

If you sign in with email, Apple or Google, the backup of your records turns on by itself. Photos need a separate permission, through the same Protect photos with end-to-end encryption button.

What the backup includes

Your profile, injections, weigh-ins, daily log, meals, exercise and data that came from Apple Health. With photo permission, it also includes your progress photos and the meal photos you saved.

Your copilot conversation is not included: it stays only on this iPhone, and you can erase it with Delete conversation.

When the backup updates

When you use the app or come back to it, with an internet connection. Nothing is uploaded while the app is closed. Before changing phones, check the Last backup date in Account and backup, or tap Update backup now.

Where and how the backup is stored

On the servers of our cloud provider, Supabase, in the United States. Your records are encrypted in transit, stored encrypted by the provider and protected by access rules tied to your account. Unlike your photos, they are not end-to-end encrypted.

Pausing or uninstalling

Pause automatic backup, in Account and backup, stops uploads. Your last backup stays in your account until you delete it (see Start over or delete your account).

Deleting the app from your iPhone does not delete your account or your cloud backup. If you reinstall on the same iPhone, your account usually comes back: at the end of setup, tap Save to cloud and then Restore. With an email, Apple or Google account, tap I already have an account on the first screen.

End-to-end encrypted photos

In the iPhone app, the photos in your backup (progress photos and the meal photos you saved) are encrypted on the device before upload, with 256-bit AES-GCM.

The key stays on your iPhone and, with Passwords and Keychain turned on in iCloud, in your iCloud as well. It never goes to the backup server, so we cannot see these photos.

Your records and some details about each photo, such as its date, size and a code that identifies the file, do not have this extra protection.

Save your recovery code

The recovery code opens your photos if the iCloud key does not reach a new iPhone. Save it now, before you need it:

1. Open Profile › Settings › Account and backup.
2. On the Photos card, tap View recovery code and confirm with Face ID, Touch ID or your iPhone passcode.
3. Touch and hold the code, choose Copy, and save it in your password manager.

For security, the code hides after one minute or when you leave the app. It is not the sign-in code we email you. Do not send the code to anyone, including support.

Important: if you lose both the code and the iCloud key, no one can recover your protected photos, not even us. Your records still come back (see Changing iPhones).

Changing iPhones

On your old iPhone, before you switch: check the Last backup date in Account and backup and save your recovery code. If you use Save to cloud, also tap Protect with Apple.

1. On the new iPhone, install leve and, on the first screen, tap I already have an account. Sign in the same way you created the account: Apple, Google or email. Your records come back on their own.
2. For your photos, use the same iCloud account with Passwords and Keychain turned on. The key may take some time to arrive.
3. Open Profile › Settings › Account and backup and tap Restore my backup. Check the backup date before you confirm: the records on the new iPhone are replaced by the ones in the backup, and your photos come back too.

If the key does not arrive, tap Use recovery code, enter the code you saved, then tap Restore my backup. Without the code, Restore records only brings back your weight, doses and log, and your photos stay saved in the cloud for later.

If you sign in from the Account and backup screen instead of the first screen, the app asks which copy to keep: choose Restore from the cloud.

If the app asks you to subscribe, tap Restore Purchases, using the same Apple Account you bought with.

Start over or delete your account

These are two different buttons. Both erase your data on this iPhone and your cloud backup. Only the second one also deletes your account.

Start over from scratch

In Profile › Settings, under Privacy and integrations, tap Start over from scratch and confirm with Erase everything.

• It erases everything on this iPhone: records, progress and meal photos, your profile and copilot conversations.
• If an account is connected, it also deletes your cloud backup (records and photos) and signs you out, even if backup is paused. Do this while online: without a connection, the cloud backup is not deleted, and the app does not warn you.
• The account itself still exists, empty: your email, Apple or Google sign-in, or the ID number of a Save to cloud account.

Delete account and data in the cloud

While signed in, open Profile › Settings › Account and backup, tap Delete account and data in the cloud at the bottom of the screen, and confirm with Delete.

• It deletes your photos and backup in the cloud, your account and everything on this iPhone.
• It disconnects your account from the service that verifies subscriptions for us, RevenueCat. The purchase record stays there.

Do this with an internet connection. If something fails, the app tells you; try again.

What neither button deletes

• your subscription: cancel it in the App Store (see Subscription, cancellation and refunds). Deleting the app or your account does not stop the charges;
• your purchase history, which stays with Apple, and the purchase data at RevenueCat;
• the photo key stored in your iCloud, which opens nothing on its own;
• your permission for AI meal analysis, which you can revoke in AI Privacy;
• what leve saved to Apple Health, which you can delete in the Health app;
• usage statistics already sent, which carry no name, email or health data (see Usage statistics).

If you can no longer sign in to your account and want it deleted, email alvorlabs@icloud.com with the subject Delete account. We will confirm the account is yours before deleting it.

A Save to cloud account has no email: without the iPhone where it was created, or Apple if you protected it, we have no way to find it.

Export your data

1. Open Profile › Settings › Account and backup and tap Export or restore file. This works with or without an account.
2. Under Save a copy, tap Generate backup and choose where to save it, for example in the Files app.

The file, in JSON format, includes your profile, injections, weight, routine, meals, side effects and exercise. It is not encrypted, so keep it somewhere private. On the same screen, Restore a copy brings your data back from that file.

The file does not include photos, your copilot conversation or your email. You can export progress photos one at a time from the gallery: on the Profile tab, open the Then and now card, tap a photo, then tap Take.

To get a full copy of what we store, including in the cloud, email us with the subject Privacy.

Subscription, cancellation and refunds

Your subscription is billed by the App Store to your Apple Account and renews automatically for the same period until you cancel.

The price, in your local currency, and any free trial for eligible new subscribers appear on the subscription screen and in Apple's confirmation before you pay.

Manage or cancel

1. On your iPhone, open Settings › your name › Subscriptions.
2. Tap leve, then Cancel Subscription.

From the app, while your subscription is active: Profile › Settings › Subscription › Manage in the App Store. You can cancel online at any time.

Cancel at least 24 hours before the free trial or the current period ends to avoid the next charge. If notifications are allowed, leve reminds you before your free trial turns into a paid subscription. After you cancel, the App Store shows how long your access continues.

Deleting the app or your account does not cancel your subscription. See also Apple's guide to canceling a subscription.

Restore a purchase

New iPhone or reinstalled the app? On the subscription screen, tap Restore Purchases, using the same Apple Account you bought with.

Refunds

Because the App Store handles billing, refunds are requested from Apple at reportaproblem.apple.com. If you run into trouble, email us with the subject Refund and we will help.

Nothing on this page limits the cancellation or refund rights that the law where you live gives you. If you live in Brazil, you can also withdraw within 7 days for a full refund. Details are in the Terms of Use.

Offer codes

Got a leve offer code? You redeem it in the App Store, with the same Apple Account you use on your iPhone.

1. On the subscription screen you see before subscribing, tap Have an offer code? to open the App Store redemption page. If you entered a code during setup, the button shows Redeem code with your code.
2. Enter the code if it is not filled in, and review the offer terms before you confirm.
3. Go back to leve. If your access does not show up, tap Restore Purchases.

You can also open the App Store redemption page directly on your iPhone. Each code has its own rules, such as an expiration date and who can use it.

AI meal analysis

On the Today tab, tap protein. Choose Write to describe your meal or Photo to take a picture of your plate. Manual logging, in grams, does not use AI. For photos, follow the camera tip: from above, in good light, with no filters.

Before your first analysis, the app asks Use AI to analyze your meals? and tells you where the content goes. Nothing is sent until you tap Allow, and your choice applies to future analyses.

• Only the meal photo, reduced in size, or the description you wrote (3 to 600 characters) is sent. Progress photos and your backup never go to the AI.
• The analysis is done by Groq, in the United States, set up not to retain the content. The request passes through our server, which does not store the photo or the text and sends Groq no data from your account.
• Food names come back in the app's language.

AI can make mistakes: check the foods and grams before saving. If you save the item with its photo, the photo stays on your iPhone and is included in your photo backup, if it is on. Analysis requires an internet connection and is part of your subscription.

To withdraw your permission, tap AI Privacy on the same screen, then Revoke authorization. After that, the app asks again before the next analysis. Manual logging is always available.

Apple Health

Connecting is optional and lives in Profile › Settings › Apple Health. Nothing is read or saved without the permission you give on Apple's screen.

• leve reads: weight, sleep, exercise, water, protein and steps, plus active energy, exercise minutes, height and body fat percentage. The first fetch brings the last 60 days.
• leve saves: weight, sleep, exercise, water and protein, only what you log in leve.
• For weight, water and sleep, when the same day has records in both, the one in leve counts: Health only fills in the days left blank. Protein and workouts from Health are added alongside the ones you log in leve.
• With backup on, data that came from Apple Health is included in your cloud backup. This data is never used for advertising.

To change permissions, open the Health app, tap your profile picture, then Apps, then leve. If data is missing, check which categories are on there, then tap Search again on leve's Apple Health screen.

If the problem continues, email us without attaching your health history.

Reminders

Reminders are scheduled on your iPhone itself. They don't go through any server of ours and don't rely on notifications sent over the internet.

To turn them on or off, use the Reminder switch in Profile › Settings. If your iPhone blocked notifications, allow them in Settings › Notifications › leve on your iPhone.

Pause tracking, in the same Settings, also silences injection reminders. It does not pause or cancel your subscription.

Language and units

leve is available in Portuguese, English and Spanish. To choose, open Profile › Settings and, under Preferences, tap Automatic, Português, English or Español. The app restarts in the language you choose, and your records stay the same.

Automatic follows your iPhone's primary language. If your iPhone is in English with the region set to Brazil, leve stays in Portuguese: tap English to switch. If you used leve before it was translated, it stays in Portuguese until you choose another language.

In English, weights and measures appear in pounds, feet and inches, and fluid ounces (lb, ft, in and fl oz). Spanish uses Mexican formatting, with kilograms, centimeters, milliliters and liters. Only the display changes: your records stay the same.

The language also applies to reminders, to the food names the AI returns and to the terms, privacy and support links inside the app.

Usage statistics

leve counts some app activity, such as opening the app, viewing the subscription screen or saving a record, to understand how the app is used and improve it. Each count carries a random device number and technical details, such as the app version. No weight, dose, side effect, photo, name or email. The full list is in the Privacy Policy.

Starting with app version 1.0.4, you can turn this off in Profile › Settings › Privacy and integrations › Usage statistics. The switch is on by default. When it is off, no new counts leave your device, and any counts waiting to be sent are discarded. In version 1.0.3 and earlier, the switch doesn't exist yet: it comes with the 1.0.4 update.

Because the device number is random and not linked to you, we cannot find a specific person's counts. Counts already sent are deleted automatically after 24 months.

Your data and privacy

Wherever you live, you can ask whether we process your personal data, and ask to access, correct, get a copy of or delete it, and withdraw any permission you gave. We do not sell your personal data and do not use your health data for advertising.

Much of this is in the app: correct a record on the screen where you logged it, export as explained in Export your data, and delete as explained in Start over or delete your account.

For other requests, email alvorlabs@icloud.com with the subject Privacy. We may ask you to confirm your identity first. Requests are handled by Carlos Henrique Borges, at the same email.

Your rights, response times and how to appeal are in the Your rights section of the Privacy Policy. See also the Terms of Use.

Who provides leve

leve is provided by Carlos Henrique Borges, an individual residing in Brazil, doing business as Alvor Labs. On the App Store, the seller is listed as Carlos Henrique Borges.

Address: Rua Doutor Guomide, 002
Email: alvorlabs@icloud.com